Propology win National award Silver Best Customer Service

We’re on cloud nine! Having won the Gold in the newcomer category last year at The Estate Agency of the year awards in association with The Sunday Times and The Times, we were keen to be placed in the highly competitive national category for Customer Service 2015. Customer Service is at the heart of everything we do so being recognised in this way is not only relevant but also extremely rewarding. Our mystery shopping results were described as fantastic and our business ‘boutique at its finest’ we are thrilled to bring this much coveted award back to Northumberland. Our sincere thanks to all of our customers who have supported Propology by using our services. Without you this award would not be possible.

On Friday 4th December, over 650 leading property professionals from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the estate agency industry were revealed. The winners were presented with their awards by International rugby star and MBE Matt Dawson, with renowned journalist, author and newsreader Penny Smith acting as compere.

Over 6,000 offices were represented this year, but only the very best of the best were crowned as winners.

Here’s what the panel of 20 industry experts had to say about why Propology Boutique Properties won the Silver award for Best Customer Service, small agency.

‘’Propology Boutique Properties is led from the top by an enthusiastic and committed individual. Having won the gold in the Best Newcomer category in 2014, they have sought to capitalise on this recognition, and continue to offer an amazing level of service. The number of listings is limited to 20 at any one time so the small team can focus on the portfolio, and ensure that every client feels valued and important. The MD has many years’ experience in the prime London property market and she is using this to differentiate her business from her competitors. The Lifestyle Consultancy package is above and beyond the usual agency service: clients can access interior design, landscaping and architectural services through Propology. The team knows their clients and understands what makes them tick. This is boutique at its finest – not at all process driven, just the best of personal service. The fantastic mystery shopping results backed up the panel’s findings.’

Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and independent mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Gerry Fitzjohn, VP of The Property Ombudsman acted as Arbiter.

Now in its thirteenth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 6,000 offices were represented this year, but only the very best were crowned as winners.


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