The only thing that makes us happier than seeing the smile on our clients’ faces when we’ve gone the extra mile is when they recommend us to others, something we’re always grateful for. Here is a snapshot of some of the incredible feedback we have received from the amazing people who instruct us:
Propology were perfect from start to finish. They made much more effort than other estate agents in understanding our house and the position it could achieve in the market. Their extensive network then brought only serious buyers over the threshold and secured a cash purchase quickly and efficiently. This was the 5th house we’ve sold and the 5th estate agents we’ve used in the last 20 years and out of all them, Propology were by far the best.
It really was a great experience having Propology as our agent. Their knowledge of the housing market is exceptional and their expertise in marketing and selling our house has been invaluable. Propology has provided a very professional but also personal service from start to finish and we felt they were with us, supporting and advising us, every step of the way. We wouldn’t hesitate to recommend Propology to other clients, family and friends.’
Dear Cherylle & Bryony
Right from that the very first meeting when you showed us around the barns, we felt that you really understood where we were coming from. It was so refreshing to meet an estate agent who took the time to really listen! We appreciate everything you have done to make our dream purchase as seamless as possible and feel that thanks are not enough.
We previously lived in the Midlands, but once we were both retired we knew we would want to relocate, and we have always loved visiting Northumberland. And one of us is a Geordie – no accent though! When we had a target date to start house hunting, we did the usual thing these days of Googling to find properties and estate agents. We booked a nice hotel for a four-day stay and started to make bookings for viewing properties. In the end, we saw 10 properties, one of which was being marketed by Propology. We arranged to meet Cherylle at the property who showed us around. She was happy to allow us to take our time, ask her questions and just wander around on her own. At no time did we feel rushed (unfortunately, a feature of several other viewings) and when we left we knew this property was a strong contender, although it was only the second one we viewed. By the time we had carried out all 10 of our viewings, we knew this was the one for us. We put in an offer, which was accepted very quickly, and the rest is history. During the conveyancing process, Cherylle regularly kept in touch to track progress, which I would expect her to do. She also sometimes acted as an intermediary when various solicitors did not communicate efficiently (don’t get us started!), and generally smoothed out hiccups when they popped up. I have been very impressed with Propology as a buyer, and both Cherylle and Bryony have always been very helpful. I would recommend them to anyone who wants their property marketed by people who know the business, and operate in a very customer-facing way (horrible terminology – but it describes what they do, and not all firms in my experience work that way). In the unlikely event that we move again, Propology would be top of our list of agents.
Final comment – Propology’s website is the best property website we have ever seen, without question. Very well presented, easy to navigate and full of interesting and useful information. Definitely an exemplar!
I remember our ‘Propology’ experience from the beginning of the search process. We found an amazing website – different in so many ways from all the others. We saw a particular stunning development, with only a couple of the barns available for sale. The site invited enquiries and I sent off our list of requirements. Cherylle replied promptly with some options and we booked to view. I remember arriving at Cavil Head Farm, to be greeted by an engaging smile and a warm Northumbrian welcome from Cherylle. I’d mentioned a couple of properties that may suit, but Cherylle invited us a look at the whole site to get an idea of the various quality, sizes, aspects etc. Having viewed properties previously, I’ve always felt ‘on the clock’, being whisked round, having all the best bits pointed out whilst skilfully gliding over any negatives – this was a completely refreshing experience. It felt like looking round with a friend, able to be honest about our reactions (to be fair there were no negatives in terms of quality – I have never seen workmanship like this – and that’s a credit to Mick and his team who haven’t skimped on anything), however, we preferred the layout of some to others for our needs.
We had gone with a particular property in mind, of course all that changed when Mick and Cherylle walked us round to the last barn. It was beautiful, and completely unsuitable given it’s large garden and paddock area, and of course, it was the one for us! We purchased the property because we loved the site and were bowled over by the craftsmanship and style of the build, you can see the care and attention to detail in every area. We have enjoyed what is usually considered a stressful process, because both Mick and Cherylle have been part of it, welcoming our visits to check progress and spending time making sure we are happy. We have only ever felt excitement about this purchase, never doubting our decision as we’ve been surrounded by a great team for whom nothing has been too much trouble. A huge thank you – and an open invitation to visit us Mick and Cherylle, you will always be welcome.
We cannot thank Cherylle & Bryony (& Mick) enough for helping to make our dream come true. Being long distance purchasers it was so reassuring to know that we were dealing with such professionals – they really are in a league of their own, a real pair of safe hands! All queries were dealt with quickly & professionally whilst maintaining their open & friendly manner. We never once doubted that our purchase wouldn’t go ahead as we were regularly kept up to date with developments & progress – nothing was too much trouble. We cannot recommend Propology highly enough. Many thanks. We wish all estate agents operated like Propology, you really are in a league of your own. We feel very lucky to have found our beautiful home from home & for the process to have been handled so well.
Propology is the much needed changing face of residential sales. So long have the traditional players got away with offering a fusty service that treats customers as numbers not people. Propology is quite the opposite. Its about making your experience throughout the end to end process a pleasure. A good healthy mix of attentive customer service; with an insightful view of the market and its demands; an aspirational portfolio presented beautifully. Where many talk about volume of customers and properties. Propology talk about having the right customers, the right properties and being able to serve both professionally. Hands down the best experience I’ve had with a residential sales company.
Propology is certainly not like any conventional estate agent. For the past eighteen months, Cherylle and her team have listened, advised and recommended relevant professionals as we have searched for the right solution to our housing dilemma. Some of the possibilities we investigated would not have involved Propology in either a sale or a purchase but we always felt that what was important to Cherylle was that we should arrive at the right decision for us. Our new home, when we finally identified it, was absolutely not what we originally thought we were looking for but the process by which we decided on it meant that we were confident that it was right for us. Both the sale of our original house and the purchase of our new one was managed by Propology efficiently and with the same level of personal contact. At no point were we left feeling that we were in the dark about how negotiations were proceeding. Propology is very much in the business of helping to match life styles with homes rather than merely selling houses.
What can you say about Propology?
Cherylle & her small team are unique in the World of Estate Agencies. The service is both very personal & extremely professional. You feel, all the time, that you are “Valued Clients” – no need to constantly chase, you are kept fully informed. Unlike many Agents we never felt we were doing most of the work ourselves – they are there with you throughout each viewing which is, undoubtedly, a definite plus. Not only do they represent your interests but they actively facilitate the engagement of prospective Purchasers in the selling/buying process. The way your property is displayed & portrayed creates both a picture of the “bricks & mortar” together with a vision of what it would be like to live there alongside the benefits of the surrounding environment. They describe themselves as – “A little different. We like to have fun, be a little quirky whilst providing a truly amazing service” – very true!! We would even go so far as to replace “amazing” with “outstanding”.
We would not hesitate to recommend using Propology to market your property.
My husband and I have recently bought a property which has been marketed by Propology Boutique Properties.
We are both in our 70’s and the prospect of moving to a completely new area after over 40 years in our present home filled us with anxiety. We dreaded the difficulties that sometimes surface when one moves house and we were unsure whether we would cope. Our worries were groundless because we were lucky enough to find that our new home was being marketed by Propology. At all times we felt supported as buyers and the help that the team has given us has been very much appreciated. From our initial viewing where we were collected from the railway station and given an unhurried tour of the house to the final stages of buying we have appreciated the friendliness, openness and honesty of this team of professionals. Indeed we feel welcomed into the area by them. In all aspects they have been approachable and have answered questions promptly and clearly.We believe ourselves fortunate to have had a possibly stressful few months made much easier by the consideration shown to us in all our negotiations. We would recommend them strongly.
Thank you for your help in buying our new house in Amble. Buying and selling property is never easy but your help made this transaction as easy as anyone might reasonably hope. I expect people to be polite, helpful, punctual and attentive to correspondence in a timely way and indeed you and your staff were all of these. What helped us considerably was the way you facilitated communications between all the parties concerned and this certainly made both our and the seller’s lives easier. Your main duty is, of course, to the seller, but your attention to us made the sale quicker and easier for all of us.
My wife and I have been delighted with the service that Propology have provided for us in finding a buyer for a new home that we have built on the Northumberland coast. We have built three houses and are keeping one for ourselves and selling two. The properties are targeted at a niche market, which was fully captured by the high quality marketing material produced by Propology. In a relatively short time they found an ideal buyer. As Propology carry fewer properties than the average High Street estate agent they are able to offer a more responsive and personal service. They have paid attention to the fine grain detail throughout the process and have also kept us fully informed of progress. We look forward to selling the next one just as efficiently.
Buying a house is famously fraught with anxiety, only just behind bereavement and divorce on the stress scales! However, Cherylle and her team handled the whole process beautifully in order to minimise the pain of this most difficult time. Communication was regular, friendly and informative. Shattered nerves were soothed and negotiations facilitated with ease. Always capable and efficient, the real strength of Propology is in the individuality of their approach. Nothing was too much trouble. They even offered to manage some minor repairs for us with local trusted tradesmen before we moved in. In our view, Propology leaves the competition standing by a mile!
My experience of buying a property from Propology was everything I expected an Estate Agent should be, not only were they a very helpful team, they were polite and caring, and fully understood the stress that people have to go through. I would recommend Propology to anyone, and if for any reason I had to move again, I wouldn’t hesitate to use this company, professional in every way.
It has been a pleasure to deal with Cherylle and Cali. The vendors choose the agent they want to sell their property; we can pay no greater compliment to Propology than to say that as buyers we would also have chosen them. We would certainly instruct them to sell property in Northumberland on our behalf.
I can’t be the easiest of clients for an estate agent in the 21st century; no mobile phone, no computer, no email and no ‘1571’ I’d already been with a local, well-regarded estate agent but my experience with them, plus the time wasters and lack of progress demanded a change. Checking all local websites (via a friends computer) I was impressed by Propology. I asked Cherylle what different service she could offer me. In a nutshell that boiled down to a personal, professional, positive approach which would be tailored to my individual needs. I ceased being a number and became a person. I felt I could always make contact, usually in person and felt re-assured each time. Working together, an excellent buyer was found. Propology continued to give me regular updates concerning the progress of the sale and a last minute, and unexpected glitch on my part was handled with understanding and ease. I would have no reservations in recommending the services of Propology to others.
Just a note to say thanks a million for all the help in buying and selling over the past few months.
It was pure ‘good luck’ that we found Propology earlier this year AND as you had the design plans for our new home so readily available – ready for us to ‘adjust’ to suit our needs – it was too good an opportunity to miss. From the ‘buying’ from yourselves, it seemed only fitting to ask you to sell our property on our behalf. The pure professionalism, advice and good humoured way in which this was transacted – in just over 1 week!!! – was amazing to all concerned and general interested neighbours.
I cannot recommend your service and/or each of you too highly, thanks again.
We recently found and bought a new house (well, medieval tower) through Propology. We found that their approach to information and helping both us and the vendor to complete the sale was assiduous, helpful, open minded – and determined to make it work. This was welcome in a transaction that was complicated by a Grade 2* listed status with significant documentation of its complete refurbishment and all the associated consents, and a somewhat complicated set of deeds. Cherylle and the team went beyond the bounds to make it happen – and (eventually) happen it did – much to the vendor’s relief and our delight. We continue to have a good relationship with the team who provide a level of personal service I have rarely encountered.
As an experienced developer of bespoke coastal properties, we look for a very special sales partner when it comes to finding buyers and nurturing them through the process of buying off plan and taking them through to completion and beyond. In Propology, we have found the perfect partner. The owner – Cherylle Millard-Dawe – understands our business model and is able to translate this into a vision to attract the exact type of buyer we are seeking. Their website presentation is second to none and provides a very thorough description of the property in a genuinely innovative style. The company, although fairly new to the market, is totally different in their approach from any of the other traditional estate agents who only seem to be interested in volume sales with very limited understanding of the product we are offering. Propology carry out all the usual functions of an estate agent – marketing, viewings, follow up etc but they do it in a very much more individual style. The buyers feel very pampered with their individual needs catered for at every stage. As a developer, this is really important to us to ensure the finished property is precisely finished as the buyer intended. It is also important to us to attract buyers at the right prices to ensure the development is profitable and meets our financial targets. In all these respects, Propology has more than exceeded our expectations. Propology has proved to be a revelation compared with other sales agents we have used in the past and I can recommend them without reservation.
Propology provides a delightfully fresh model for estate-agency. Cherylle and her team exude enthusiasm for their work, and demonstrate commitment to a personally-tailored, proactive service at every stage of the process. The fact that Cherylle accepts a limited number of properties allows her to expedite progress and report back frequently to clients. She has been unfailingly friendly, accessible, professional and efficient, going way beyond the call of duty in chasing up queries, providing practical advice and responding to issues, often outside normal office hours. She has also provided sensitive support and encouragement when procedural glitches (all beyond her control) have interfered with progress and generated frustration and stress.
We are delighted to report that the sale of our house has now been successfully concluded. We would not hesitate in recommending Propology to friends and family, or in enlisting Cherylle’s services in the future.
We were relocating from Latin America back to Northumberland and we wanted the move to be as pain free as possible. From our first contact with Propology to the point of purchase we were given personal, highly professional and attentive advice. Cherylle and her team were instrumental in making the whole experience straightforward and uncomplicated. We would recommend Propology without hesitation to anyone thinking of moving into the area.
Propology is a unique and shining example of the most excellent customer service experience. Cherylle and Cali patiently guided us throughout the process, chauffeured us, answered every query or concern with empathy, efficiency and professionalism. The team carry out such fabulous service with a large dose of fun, ensuring a win-win for all parties in our property transaction. Nothing was too much trouble and I can highly recommend Propology to anyone who wishes to buy or sell their property.
We thought it was about time the estate agency world used a little more flair, imagination and creativity so when we decided to sell we were naturally drawn to Propology. The Propology experience is like slipping into a warm bath at the end of a hard day. They took all the stress and strain out of the selling process, not only did they sell our home/business very quickly but they held our hand the entire way. They went above and beyond our expectations even so far as rehoming our ducks and hens. We can highly recommend them!
Having chosen Propology we were never in doubt about a successful outcome regarding the sale of our property. Not only did Cherylle achieve this quickly but she then successfully relocated us to another part of the country. Her service is crafted around the needs of the client, nothing is too much to ask and professionalism underpins the package. Our thanks to Cherylle and Cali at Propology.
Having recently bought a property marketed by Propology, I would recommend their service in the highest possible terms. Cherylle has been an absolute pleasure to deal with, accessible, knowledgeable and professional at all times. The transaction proceeded smoothly and Propology were instrumental in ensuring all parties achieved their goals with the minimum of fuss. Cherylle promises a bespoke service and delivers a different experience to the norm – Propology set the standard for others to aspire to!
I’ve known Cherylle Millard-Dawe for several years in her capacity of managing agent for my property in central London. Cherylle’s efficiency and personalised service combined with her sound knowledge of Property Management is a success recipe that simply spells excellence. I can recommend Cherylle to anyone who needs the service of a reliable professional in this industry.
We trust Propology with some of our specialised corporate operations and would highly recommend them. Their bespoke service allows us to concentrate on developing other areas of our business. Knowing they will deliver a first class service and go that extra mile makes them stand out from the crowd.
A Huge big THANK YOU for all your guidance and support in selling our house. I particularly appreciated your understanding of the pressures and sensitivities involved, your tenacity in dealing with the solicitors and other parties and your efforts to keep me informed throughout. Your approach stands well out front of the competition!
We are absolutely delighted to announce our Gold and Silver awards at The Estate Agency of The Year Awards 2016 in association with The Times and Sunday Times. We received our awards by celebrated actor and Spandau Ballet bassist, Martin
So, what’s trending in Northumberland? There’s so many exciting things going on in many villages and towns across Northumberland that we’re keeping busy getting out and about and visiting these fantastic businesses and local entrepreneurs. From new indie shops and